Shipping policy

Last updated: September 24, 2026

Luce Brillanté ships from Markham, Ontario, Canada. Every shipment containing a piece of fine jewellery is sent fully insured, with tracking, regardless of destination.

Handcrafted Pieces & Fulfillment Times

Each piece in our collection is uniquely handcrafted, and in some cases finished or set to order, so fulfillment can occasionally take longer than the dispatch windows below. If your order needs additional time, our team will contact you directly with an updated timeline before proceeding.

Domestic Shipping (Canada)

Orders within Canada are typically dispatched within 3–5 business days of confirmation and arrive within 2–7 business days depending on destination, via a tracked, insured courier service.

International Shipping

We currently ship to a range of international destinations, including the United States, the United Kingdom, and the European Union — see checkout for the full list of countries we serve. International orders are typically dispatched within 3–5 business days and may take 5–14 business days to arrive, depending on customs processing in the destination country. Any duties, taxes, or import fees levied by the destination country are the responsibility of the recipient.

Signature on Delivery

All deliveries require an adult signature upon delivery. We are unable to authorize release without signature, delivery to a mailbox or unattended location, or delivery to a P.O. box, for any shipment containing fine jewellery.

Address Changes & Rerouting

Please review your shipping address carefully before completing a request. For security reasons, no address modifications or reroutes can be accommodated once an item has dispatched. If you believe an error was made, contact us immediately — before dispatch is the only window in which a correction can be made.

Contact

Questions about a shipment can be sent to sales@lucebrillantejewelry.com or +1 647-970-8018.